Wei Wang's strong business focus and insight has won the trust of Allergan in its IT function as a partner and trusted adviser in strategic planning. With mobile unleashing operational efficiency and improving customer experience, the next step is 360-degree customer insight from multiple channels, shared by all functions within the organisation. When did you start your current role?September 2013. What is your reporting line?CIO. Do you meet with and discuss business strategy with the CEO every week?No. Are you a member of the board of directors?No. What other executive boards do you sit on?EMEA management team. Does your organisation have a CDO?No. What non-technology responsibilities do you have in the organisation?Customer services strategy, digital marketing strategy, salesforce effectiveness strategy. How many employees does your organisation have?10,000. Does your organisation carry out significant trade in the EU?Yes. How many users does your department supply services to?10,000. How do you ensure that you have a good understanding of your business and how your customers use your business's products?Build strong relationship and partner with business stakeholders and decision influencers. Field-trip with customer-facing entities such as sales representatives. Allergan technology strategy and agenda Is your organisation being disrupted by the internet, mobility or technology-oriented start-ups?Yes. Are you empowered by your organisation to disrupt from the inside?Yes. Describe a disruptive measure you’ve led or played a major part in?Percentage of total customer interactions completed via digital channels. What major transformation project has been recently completed or is under way at your organisation?Project Boston – decentralising decision-making, empowering local decision-making at individual country level. What impact will the above transformation have on your organisation?Faster response to market changes and competition. Will lead change in market with competitive advantages. How has your leadership style contributed to the outcomes of the transformation project?Strong business focus and business insight gained trust in IT as strategic partner and trusted adviser in strategic planning. What key technologies do you consider enable transformation?Mobility, collaboration, business intelligence. Are you increasing the number of cloud applications or infrastructure in use at your organisation?Yes. What is your information and data analytics vision for the organisation?360-degree customer insight coming from multiple channels, shared by all functions within the organisation. How is mobile and social networking impacting operations and customer experience?Mobile has enabled any time anywhere, which has unleashed the operational efficiency in the organisation and diversified ways of engaging customers and improving customer experience. Describe your strategic vision towards shadow IT and BYOD. How do you influence and engage executives and employees around choice?Shadow IT brings innovation and agility, which should be harnessed to enrich corporate IT strategy and together provide thought leadership to disrupt business strategy and the business model. BYOD is no longer a cost-saving initiative; it drives deeper employee engagement and empowers employees to innovate. What strategic technology deals have been struck and with whom?Tata Consultancy Services for five-year infrastructure/operations sourcing partner. Who are your main suppliers?Microsoft, Apple, TCS, WIPRO, Unisys. Allergan IT security and budget Has your organisation detected a cyber intrusion in the last 12 months?Yes. Has cyber-security risen up your management agenda?Yes. Does your organisation understand the potential cyber-security threats it faces?Yes. Has this led to an increase in your security budget?Yes. What is the IT budget?$20m in EMEA. How much is the IT operational spend compared to the revenue as a percentage?3%. What is the strategic aim of the CIO and IT operations for the next financial year?To digitise our enterprise to accelerate business growth. To provide for multichannel customer engagements, to move from a system of records to a system of engagements, to focus on external outreach and to support a new digital business model. Are you finding it difficult to recruit the talent you need to drive transformation?Yes. Has recruitment and retention risen up your agenda as a CIO?Yes. Are you looking for recruits in the EU to fill the skills shortage you have?Yes. Does your IT organisation operate an apprenticeship scheme?No. Allergan technology department How would you describe your leadership style?Authentic and visionary. Externally focused. Change agent. Explain how you’ve supported and developed your senior leadership team to support your overall objectives and visionClear and close alignment of IT strategy with business commercial strategy. Align IT team structure to map and support commercial organisation structure. Empower innovation. Improve business partnership and organisation impact. Continue and expand external benchmark and influence. Drive global leverage and maximise existing investments. How many employees are in your IT team?100. What is the split between in-house/outsourced staff?30/70. Does your team include key skilled workers from the EU?Yes.