Original articles written by leading IT practitioners and industry experts about the technology, business opportunities, and challenges they face every day.
These 5 steps can help you capture big-picture transformation needs and execute on the things that really matter.
How online trading platform Robinhood dealt with hyper-growth, Kubernetes, and getting the goals right
The expanded remote workforce requires a balanced, secure approach to accessing data, apps, and systems.
The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence.
The health systemu2019s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care.
Lessons learned from moving a monolithic legacy system (as well as culture and process) to the cloud
Cognitive technologies are being deployed to solve the worldu2019s biggest challenges. AI-based bots are working side-by-side with humans to increase quality and efficiency. Hereu2019s how enterprises can put cognitive AI to work in their organizatio....
A most unusual e-commerce season puts pressure on retail CISOs to protect customers from cyberattacks
Artificial intelligence is changing the pace at which CIOs can achieve an enviable position on their leadership teams
Amid heightened cyber-threats, healthcare providers should reinforce four fundamental security routines
In the u2018work-from-anywhereu2019 world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction
Knowledge workers will increasingly power the economy, but 19% of their time is spent looking for information. The pace of business demands that knowledge workers need access to trusted information, at the right time, through the right channel, in re....
For businesses where remote work isnu2019t an option, the focus is on creating and refining their own digital-transformation-in-place technologies
The pandemic has accelerated the adoption of virtual care models using telehealth technologies provided by specialized firms. Now big tech seems to be getting into the act.
You canu2019t put mission-critical modernization projects on hold. Hereu2019s how to work through the disruption.
Technology organizations must invest in a u201ccustomer zerou201d program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.
5 steps to AI transformation and survival
Innovation mindsets must reimagine customer experiences and retail operations for a new world order
IT and security teams must prepare for three different workforce scenarios to keep productivity levels high
As U.S. companies see a surge in tech investments, they must look at new ways to develop domestic tech talent to support heavy demand
Are we in the midst of a broad-based restructuring of the digital healthcare sector?
A rise of connected data and devices means more opportunity to leverage technology to improve our communities
In the wake of COVID-19, the initial scramble to support a predominantly remote care model is now giving way to a more measured evaluation of care delivery models using telehealth technologies
Rapid response to disruptions caused by the pandemic will lead to better continuity plans going forward, participants in an #IDGTECHtalk Twitter chat said.
IT organizations need to create cultures of inclusion and break through the unconscious bias found in traditional hiring and management practices.
Being a frontline manager requires a careful negotiation between the business and the engineers. If we focus our efforts on needs, weu2019ll always be doing the right things.
Industry professionals shared their thoughts about what it will take to make the tech sector more inclusive during a recent #IDGTECHtalk Twitter chat
Connecting people across geographies allows for different perspectives that generate new ideas and innovation. Could a virtual workplace be the answer to better business performance?
We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been profound and I believe ....
Personalized customer experiences, automated business operations, and data science-driven insights all depend on the quality and volume of your data. However, while the last decade has been a rush to drill for data, it is becoming ever more important....
As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
With AI models rendered useless by the pandemic, data jocks are scurrying to make sense of a changed world. CIOs, meanwhile, need to walk a tightrope between facilitating all the new fact-finding and maintaining security and governance to keep data u....
The 'magic' behind successful teams involves encouraging diversity of thought and defining clear rules of engagement
The pandemic-driven shift to virtual business merely accelerated existing, disruptive trends. Adapting to what's next comes down to two seemingly disparate components.rn
How our understanding of work and employee experience is changing
The global pandemic put new, unforeseen layers of stress on CIOs. Most are emerging better equipped for future challenges.
In just a few months, technology has transformed businesses the world over. And there's no doubt that businesses will plan their road to recovery on a path powered by technology. Has this new digital-first mindset ushered in a new technological ....
As the COVID-19 crisis continues to challenge the IT community, IT leaders turn to experts, peers and research for help with those issues and more.
What a crazy world we live in u2013 employees working from home, u201cdirtyu201d personal devices being used to access corporate data, furloughed employees still maintaining corporate IT assets and access u2013 all while the quantity and variety of c....
Most IT organizations have honed their ability to deliver projects when the scope and desired outcome are static, but struggle when priorities shift or are not clearly defined. Several leading IT organizations have turned to product-based IT to cut t....
Making data-driven business decisions can change the entire equation.
Former Congressman Rick Boucher, founder of the House Internet Caucus, says the USu2019s better internet performance during the coronavirus pandemic is attributable to sustained private investment that has been encouraged by a light-touch regulatory ....
Why starting with a data strategy is key to successful Digital Asset Management.
3 stages to becoming a digital business in a novel economy.
Becoming 100% virtual is a major disruptor to the way we do business, the way we learn and the way we live u2013 but it is also propelling us forward while making use of fully available technology.
Navigating digital disruption requires a clear decision-making framework that is pwered by efficient and dynamic financial management practices.
When taking charge of an organization characterized by chaos, use these principles to help quickly turn the ship get things under control.
Itu2019s a remarkable story that is playing out in the technology-led enablement at the back end of healthcare organizations, even as the headlines are dominated by the heroic response efforts at the front lines of care.
Technology changed in the way we work, impacting up to 54% of all employees who need to become digitally fluent almost overnight.