newsAWS invests $100 million in new Generative AI Innovation CenterThe new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.By Anirban GhoshalJun 22, 20232 minsGenerative AIArtificial IntelligenceEnterprise Applications feature How AI is reshaping demand for IT skills and talentBy Sarah K. WhiteJun 22, 20238 minsCIOGenerative AIIT Skillsfeature 7 key questions CIOs need to answer before committing to generative AIBy Maria KorolovJun 21, 202311 minsCIOICT PartnersGenerative AI feature8 famous analytics and AI disastersBy Thor Olavsrud Jun 16, 202312 minsTechnology IndustryGenerative AIMachine Learning news analysisPositive signs for generative AI’s change management challenge By Peter Sayer Jun 15, 20236 minsCIOEmployee ExperienceGenerative AI newsInformatica acquires Privitar to boost data access managementBy Anirban Ghoshal Jun 14, 20232 minsGenerative AIArtificial IntelligenceData Management newsNetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPMBy Anirban Ghoshal Jun 14, 20232 minsGenerative AINetSuiteOracle news analysisServiceNow offers virtual agent to assist with generative AIBy Peter Sayer Jun 13, 20236 minsCIOServiceNowGenerative AI newsAccenture to invest $3 billion in AIBy Jon Gold Jun 13, 20233 minsHiringIT Consulting ServicesTechnology Industry Articlesnews analysisEU’s AI Act challenge: balance innovation and consumer protection The AI Act is a work in progress since 2021, and discussions about how strongly AI should be regulated are only heating up in the EU. While some call for more control and rights for consumers, others fear rules could stall the innovation engine.By Martin Bayer May 22, 2023 6 minsRegulationGenerative AIArtificial IntelligencenewsServiceNow, Nvidia to bring generative AI to enterprise workflows The first results of the collaboration, which includes Nvidia’s NeMo foundation models, Nvidia’s DGX Cloud, and ServiceNow’s workflow platform, will see the companies offer AI generative applications for IT. By Anirban Ghoshal May 17, 2023 4 minsGenerative AIArtificial IntelligenceEnterprise Applicationsnews analysisEinstein GPT gives Salesforce unifying vision for high-profile acquisitionsSalesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.By Thor Olavsrud May 17, 2023 7 minsTechnology IndustryTechnology IndustryTechnology IndustrynewsSAP to add generative AI, industry smarts to CX toolsA digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.By Peter Sayer May 16, 2023 5 minsSAPGenerative AIApplication IntegrationfeatureGeneral Dynamics IT takes multicloud strategy to the next levelHaving closed its last data center, the aerospace and defense contractor’s IT division is delving deeper into cloud-native applications to optimize performance, scalability, and costs in the cloud.By Paula Rooney May 12, 2023 7 minsAerospace and Defense IndustryGenerative AIMulti CloudfeatureAI push or pause: CIOs speak out on the best path forwardRecent advances have highlighted AI’s incomparable potential and not yet fully fathomed risks, placing CIOs in the hot seat for figuring out how best to leverage this increasingly controversial technology in business. Here’s what they have to say about it.By Paula Rooney May 10, 2023 11 minsGenerative AIArtificial IntelligenceIT Leadershipnews analysisTableau GPT brings generative AI to Salesforce data analytics suiteSalesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.By Anirban Ghoshal May 09, 2023 7 minsGenerative AIBusiness IntelligenceAnalyticsfeatureCarMax drives business value with GPT-3.5The omnichannel used-car retailer is increasing customer prospecting efforts and enhancing the customer experience through its adoption of Azure OpenAI and the language models behind ChatGPT.By Paula Rooney May 05, 2023 6 minsCIO 100Generative AIDigital TransformationfeatureCIOs heed the call for customer-centric ITWith customer experience tied directly to the enterprise balance sheet, IT leaders are leaving no stone unturned in taking their companies’ CX strategies to the next level.By Yashvendra Singh May 04, 2023 7 minsEmployee ExperienceGenerative AIDigital TransformationnewsSAP to infuse IBM’s Watson AI engine into its entire portfolioThe move is expected to help SAP exploit the natural language processing capabilities of Watson AI along with predictive insights, with the aim of jointly developing large language models and generative AI capabilities.By Anirban Ghoshal May 02, 2023 5 minsGenerative AIIBMSAPfeatureTop technologies that will disrupt business in 2023From AI to IoT, advancements, convergences, and new use cases are giving rise to new avenues for IT innovation across industries, thereby transforming the business landscape to come.By Paul Heltzel May 01, 2023 11 minsVideoHealthcare IndustryManufacturing IndustrynewsAWS shifts focus to LLMs, generative AI as growth continues to taperAmazon’s cloud computing division reported 16% growth in Q1, slowing from the 20% growth that the company posted in the previous sequential quarter. By Anirban Ghoshal Apr 28, 2023 4 minsAmazon Web ServicesGenerative AIArtificial Intelligence Show more Show less View all Upcoming Events27/Jun in-person event CIO50 Symposium & AwardsJun 27, 2023Sydney, Australia Events 28/Jun roundtable dinner People, Process, and Technology: How to Deliver Effective Customer ExperiencesJun 28, 202318:30-21:30 BSTThe Greenhouses, London CIO 29/Jun roundtable dinner Preparing for the era of intelligence everywhereJun 29, 202318:30-21:30 BSTThe Libertine, London CIO View all events Resources whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. The post Customer experience – Measuring the real returns on surprise and delight appeared first on Whitepaper Repository. By Thoughtworks 25 Aug 2022CRM SystemsIT Governance FrameworksIT Strategy whitepaper Using Advanced AIOps to Enable Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022Artificial IntelligenceInfrastructure ManagementSoftware Deployment whitepaper How Advanced AIOps Enables Autonomous IT For Proactive Intelligence and Predictive Analytics By HCL Technologies 07 Jul 2022Artificial IntelligenceInfrastructure ManagementIT Governance Frameworks View all Podcasts podcastsEnterprise of the FutureHow does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way. 1 episodeRemote Work Ep. 01 Episode 1: Reboot customer experience through the lens of data & AI Jun 01, 202332 mins Remote Work Explore a topic Analytics Artificial Intelligence Business Operations Careers Cloud Computing Data Center Data Management Digital Transformation Diversity and Inclusion Emerging Technology Enterprise Applications Generative AI Industry IT Leadership Innovation View all topics All topics Close Analytics Artificial Intelligence Business Operations Careers Cloud Computing Data Center Data Management Digital Transformation Diversity and Inclusion Emerging Technology Enterprise Applications Generative AI Industry IT Leadership Innovation IT Management IT Operations IT Strategy Networking Project Management Software Development Vendors and Providers Security Show me moreLatestArticlesPodcastsVideos brandpost Converged endpoint management: reduce cost, complexity, and risk Jun 22, 20235 mins Digital Transformation brandpost From details to big picture: how to improve security effectiveness By Ishpreet Singh, CIO, Qualys Jun 22, 20233 mins Security Software feature The 10 highest-paying industries for IT talent By Sarah K. 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