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Evans Sep 14, 2021 6 minsInnovationIT Leadership Show more Show less View all Upcoming Events15/Nov-16/Nov awards CIO’s Future of Digital Innovation Summit & Awards Canada in partnership with IDCNov 15, 2023Toronto, Ontario Digital TransformationInnovationIT Leadership View all events Resources whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. The post Customer experience – Measuring the real returns on surprise and delight appeared first on Whitepaper Repository. 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