newsAWS invests $100 million in new Generative AI Innovation CenterThe new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.By Anirban GhoshalJun 22, 20232 minsGenerative AIArtificial IntelligenceEnterprise Applications news Informatica acquires Privitar to boost data access managementBy Anirban GhoshalJun 14, 20232 minsGenerative AIArtificial IntelligenceData Managementnews NetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPMBy Anirban GhoshalJun 14, 20232 minsGenerative AINetSuiteOracle featureHow the modern CIO grapples with legacy IT By Robert Mitchell Jun 14, 20239 minsCIOERP SystemsIT Strategy news analysisWhat is Salesforce AI Cloud: Should you subscribe?By Anirban Ghoshal Jun 13, 20238 minsGenerative AICRM SystemsArtificial Intelligence newsSalesforce' Marketing and Commerce GPT to help build personalized servicesBy Anirban Ghoshal Jun 08, 20235 minsSalesforce.comGenerative AICRM Systems newsSalesforce CEO Benioff shakes up executive team with new hires By Charlotte Trueman Jun 07, 20233 minsTechnology IndustryEnterprise Applications case studyMerck Life Sciences banks on RPA to streamline regulatory compliance By Yashvendra Singh Jun 05, 20235 minsDigital TransformationRobotic Process Automation newsZendesk to lay off another 8% of its staff, cites macroeconomic issuesBy Anirban Ghoshal Jun 01, 20233 minsGenerative AIIT JobsCRM Systems Articlesfeature7 trends defining the enterprise IT market todayWhat’s new in enterprise software and services? Plenty. Here’s a quick rundown of the key trends IT leaders should be following.By John Edwards Apr 11, 2023 9 minsPrivate 5GGenerative AIMachine LearningbrandpostSponsored by EdgioBuilding your own web application platform is locking you inCompanies need to be strategic in their tool choices and recognize the importance of investing in a reliable front-end platform for their web applications that facilitates CI/CD and allows you to build with flexibility. By Howie Ross, Edgio Senior Director Product Management Mar 17, 2023 5 minsSaaSEnterprise ApplicationsnewsOracle extends its MyLearn program to NetSuiteLike Oracle University, NetSuite’s MyLearn program will offer courses on its product fundamentals and implementation.By Anirban Ghoshal Mar 15, 2023 2 minsERP SystemsEnterprise Applicationsnews analysisDecoding the Qualtrics deal: Was the firm a good fit for SAP?For Qualtrics customers, the company's takeover by CPP Investments and Silver Lake could usher in more innovative products, according to analysts.By Anirban Ghoshal Mar 14, 2023 6 minsOracleMergers and AcquisitionsEnterprise ApplicationsnewsSAP-owned Qualtrics to be sold to Silver Lake, CPP Investments to acquire for $12.5 billionSAP, which owns a majority stake in the customer experience management company, has agreed to sell its stake for $7.7 billion, but will continue to operate as a Qualtrics' technology and go-to-market strategic partner, servicing joint customers.By Anirban Ghoshal Mar 13, 2023 2 minsSAPEnterprise ApplicationsnewsSalesforce earmarks $250 million for AI startup investmentSalesforce announced will invest $250 million in AI startups, starting with four companies that will make up its initial round.By Jon Gold Mar 07, 2023 3 minsGenerative AIArtificial IntelligenceEnterprise ApplicationsnewsGenerative AI to be a key priority for senior IT leaders: Salesforce reportOn the eve of announcing its own new AI offering, Salesforce has issued results from a survey that found that while some IT leaders have concerns about AI, a significant majority believe it can help them to better support their customers and improve data insights. By Charlotte Trueman Mar 06, 2023 4 minsGenerative AIArtificial IntelligenceEnterprise ApplicationsfeatureTop 24 RPA tools available todayRobotic process automation can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems. By Peter Wayner Feb 03, 2023 22 minsBPM SystemsEnterprise ApplicationsfeatureWhat is business intelligence? Transforming data into business insightsBusiness intelligence (BI) is a set of strategies and technologies for analyzing business information and transforming it into actionable insights that inform strategic and tactical business decisions.By Thor Olavsrud and Josh Fruhlinger Jan 20, 2023 7 minsBig DataBusiness IntelligenceEnterprise ApplicationsfeatureTop 20 enterprise architecture toolsThese popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.By Peter Wayner Dec 15, 2022 16 minsEnterprise ArchitectureIT StrategyITSMnewsAWS adds machine learning capabilities to Amazon ConnectAt re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.By Anirban Ghoshal Nov 29, 2022 5 minsMachine LearningCloud ComputingEnterprise Applicationsfeature12 famous ERP disasters, dustups and disappointmentsIt's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mudslinging, outrageous hype and epic failures.By Josh Fruhlinger, Peter Sayer, Thomas Wailgum Nov 07, 2022 16 minsERP SystemsERP SystemsERP Systems Show more Show less View all Resources whitepaper Customer experience – Measuring the real returns on surprise and delight This paper shares expert insights on how to align the organisation around customer experience goals and how to choose and champion the right CX projects for investment returns. 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