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“Our customer grievance ratio dipped by 83% as we shifted to digital tools,” says K V Dipu, highlighting the impact of digital adoption.
To stave off digital upstarts and capitalize on opportunities enabled by the cloud, the international money transfer company’s digital transformation is paying dividends and opening up new lines of revenue.
Hybrid work has become the norm, making the digital employee experience (DEX) a key value driver for most businesses. Here are four steps they can follow to update their DEX strategy and solve many of their hybrid work challenges.
As CIO of South African fashion-value retailer Mr Price Group, Kim Sim has to keep up with emerging tools and technologies so a decades-old business can modernize operations.
During a recent CIO Leadership Live session, Sheryl Bunton, SVP and CIO of business jet aircraft manufacturer Gulfstream Aerospace, detailed priorities surrounding digital business acceleration, IT's agility layer, and a culture steeped in inten
Every IT leader wants to extract the maximum value from tech investments before retiring them, but that’s not always possible.
Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer role.
With authorized access to complete and accurate data, organizations can start to gain insights for improvement.
A new study by the Association for Intelligent Information Management (AIIM) looks at how companies are grappling with their content management challenges amid digital transformation and the impacts of the Covid-19 pandemic.
As the pace of digital transformation accelerates, the Intelligent Document Processing (IDP) market is ramping up. Here's a snapshot of IDP―what it is and why it matters.