Byju Joseph is Chief Technology Officer at Future Generali India Life Insurance Company. He has nearly two decades of experience in the technology world, doing the hard work of bringing innovation to customer service such as first WhatsApp based customer service in the industry and an AI based bot with touchless customer self-service. He describes himself as, ‘I love to build emerging tech; Coding is my passion’. Lately he has been expanding the tech team with emerging skills (Python, ReactJS, Apache Kafka, DevOps & Cloud architect) at the company.